FAQ

Shipping & Returns

Which countries do you ship to?

Please see the complete list of countries we ship to on our Shipping & Returns page.

How long will it take to receive my order?

we always strive to send your package as soon as possible. Please see the approximate shipping durations on our Shipping & Returns page.

Can I return my order?

Yes, you can return your order. More info on our Shipping & Returns page.

My package is Lost or Broken.

We always strive to provide the best possible service. In case something happend to your package or even didn`t come to your adress. Please contact novajoynl@gmail.com so we can help you as soon as possible.